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A secure desktop assistant that connects employees to authorised knowledge, specialist support areas, document-aware answers and drafted service requests, without leaving the work they are doing.
AI Helpdesk sits on the desktop and connects employees to the support areas configured for your organisation. It is a way in to the teams and knowledge you already have, not a replacement for them.
The answer usually exists somewhere. The time goes on working out which team, policy or system owns it, and then explaining the situation again to whoever picks it up.
The assistant discovers the apps and agents available to you and presents them as grouped support areas. When you know who owns the question you go straight there, and when you do not you start with Ask Me Anything.
Attach a policy, spreadsheet, presentation, export or log and ask your question against it. Text is extracted from common business formats and used as context, so you can point at a document rather than retyping half of it.
Conversations are kept and grouped by recency, so you can reopen an earlier thread and continue it with its context intact instead of explaining the situation from the beginning again.
Where a connector is configured, the assistant can prepare a structured service request from the conversation and present it for review. You check the detail and submit it. Nothing is filed on your behalf from inside an answer.
A compact window sits beside what you are doing, expands when a question needs room, and drops to a floating bubble when you minimise it. Sign-in is through Google with verified email and approved organisation domains, and what you can reach is shaped by the permissions you already have.
Two ordinary requests, and what actually happened after each one.
Routine questions get answered and requests arrive structured, so support teams spend their time on the problems that genuinely need a person.
A single place to ask, whether the answer sits in a policy, a system, a specialist team or a document on your own machine.
Fewer repeat questions arriving by email and chat, and requests that turn up structured rather than as a paragraph of prose.
Support surfaced through the agents and apps you already configure, with access shaped by the signed-in employee.
A password-protected operations view showing query volume, latency, source distribution and failures.
We’re here to assist you! Whether you have questions, need support, or want to discuss your project, our team is ready to help. Reach out today, and let’s explore how we can work together to achieve your goals.